Dear friends, our product is selling very well. Now let me answer some questions from the buyers.

Q: The product doesn’t vibrate after turning it on?

A: The product adopts ultrasonic technology and won’t vibrate after turning on. You need to install the cleaning head and use a small wrench to tighten the cleaning head. When the product touches complex objects such as wrenches, teeth, etc, it will make a sound, indicating that the product is vibrating.No sound or vibration when the product feels soft objects such as skin and gums

Q: Cannot be turned on, cannot be charged, doesn’t vibrate, missing accessories

A: When you encounter similar problems, please don’t open a dispute and don’t give bad feedback in advance. Be sure to contact us immediately if the product has quality problems, and we promise to resend a new product.

Q: No effect after using the product?

A: The vibration frequency of our product is within the safe range and will not cause damage to tooth enamel. Please charge the product for 2 hours to maintain sufficient power. Some buyers do not have severe plaque problems, and it is hard to see them by the eyes. There is a lot of saliva in the mouth, and the shed plaque may have mixed with the saliva. Please brush your teeth after use. Keep using it, and your teeth will be immaculate.

Additional Notes:

1. The product presets a 10-minute automatic shutdown function to prevent overheating

2. The product cannot be turned on during charging; please unplug the charging cable, then long press the power button for 3 seconds to turn it on