How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
E***N –
3 stars primarily because seller only has an automated response which is “read manual”, and otherwise does not communicate no matter what. I never got a response. Generally, instructions are printed on a small small piece of paper, and there are almost no instructions. Instructions are “insert a usb cable”… -that is it! I was not able to locate the charging port for quite a while. I wish instructions explained where it is located or seller’s promotional pictures pointed to its location. Then instructions refered to “power button” (again without identifying which one it would be, how it would look like or where to look for it – leaving you guessing). Figureing out which button is a power one at least was not as hard.
Pairing device was not exactly as seamless, and not as described in manual. Manual is talking about some blue lights appearing once device is paried – my device had no blue lights at al. It still paired eventually… I just was stupidly waiting for those blue lights…
AliExpress Shopper –
Shipped quickly and works perfectly with standard bluetooth connection.
Z***y –
Excellent headphones for laying down with and listening to music while sleeping 😴 charges up using Micro-USB behind the Play Button inside the flap on the corner!!!
Z***y –
Excellent headphones for laying down with and listening to music while sleeping 😴 charges up using Micro-USB behind the Play Button inside the flap on the corner!!!
W***i –
Comfortable. Good sound quality
P***a –
amei kkkkkk
K***r –
Nice product
Very good product
Nice product very good quality and
S***s –
it’s work OK so far. perfect when cleaning and up and down around the house bedtime or long conversation.
s***r –
Nice gifts for my nephew and niece. Received them just in time.
C***n –
Love the overall quality of the band and it has really good battery life. The charging port is a bit challenging to get to it with the fabric over it but it’s not impossible
L***a –
I liked it a lot, it sounds very well and has a good reach. The only problem I see is in the buttons, as they are not well arranged with the drawings on the headband. And if you use them a lot if they bother the ears.
And in the matter of delivery, they reached me after a month. It was very late to the date they had to arrive.
A***y –
I don’t know if the musia actually meets but feels like touch
A***o –
Se and bien
A***s –
Looks better than expected. Neat finish and the fabric is soft. Not yet tried if he works, but I think so. So far, all of Ali’s products are doing it. If not, I’ll give another review.
C***d –
This is great to give your ears a break from earbuds while at home or during sleep.