How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
M***r –
As the photo I have not tried yet I hope it will improve my eyes thank you to the store
B***0 –
I just received my order for now I can not say more. You tried it again. The packaging is perfect. Everything seems right. I’ll come back and tell you more. Thank you store Arctic conforms to the photo and looks very solid. Very good device at holding at sea. It doesn’t look like a gadget. I highly recommend it but from what I could understand it looks really great, I’m too late to try.
U***r –
Super fast delivery
S***a –
Product very well packed in great condition loved, took to arrive, but worth it!
S***m –
wow amazing great beautiful
Z***a –
Haven’t tried it yet at work
G***n –
Good massager and heater. Only here the bulb does not ignite and the end of the handle heats very much. Have to interrupt the massage to cool a little
Y***n –
good . shipping so fast ^^ thanks
I***a –
Everything corresponds to the description, everything works, I like it, and I hope the results will be. I advise the store.
S***r –
Good price shipping fast
N***a –
Thank you very much. The order was waiting for a long time because of Black Friday most likely. All works interesting store. The device is made with high quality, well packed. I will try the device. Prosperity to your store. 谢谢你 。 祝您和您的商店繁荣昌盛
Customer –
Very happy
4***r –
All good thank you
Customer –
Narazie all works without problem, features super, see as with effectiveness after a while
Customer –
Vibrated led very good I don’t know if it’s coming or not.