How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
L**** *****r –
just wow
Anonymous –
Amazingly beautiful.. love it.. great quality..
Anonymous –
Beautiful colors, although some of the Hearts came to me with marks and scratches
A***** ******r –
Product like the image, it is very beautiful
Anonymous –
Equal to photo
Anonymous –
The color nice
Anonymous –
very beautiful and jentle I like it. thank you 😊 💓
Anonymous –
The truth was good with this product, it is such as what in the picture, it did not last so long since I ordered it, it arrived well with no inconvenience and well, I repeat the product very well
Anonymous –
Is very cute. The precious pearls. I love it.
Many thanks to the seller
Anonymous –
Youth delicate bracelet, on any hand, due to the extension chain.,18 cm my hand, the chain is more than enough.
Anonymous –
As is to the image
Anonymous –
Beautiful brancelet
Anonymous –
Arrived in the estimated time and in very good condition☺️
Anonymous –
ok
W**** ******h –
Thank you very much, I loved it, arrived earlier than expected, corresponds to the product description, I recommend the product and the seller.
Anonymous –
I hope it is real silver although the material is not as equal as the Chile silver you can see that it is very good the soft very sharp detail does not look a rough jewel, I really liked the excellent embolorio.. If I am satisfied.
Anonymous –
Very cute
Anonymous –
Cute, everything as in the description.
I recommend the seller
Anonymous –
Very beautiful the product
Anonymous –
Very beautiful and elegant I love it I recommend without a doubt
Anonymous –
It’s beautiful! It took a long time to arrive, but it was worth it!
Anonymous –
They are simple, but beautiful
Anonymous –