How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
I***e –
g***r –
К***а –
The main zipper-the lock is not stitched well, the thread is different, you have to sear it yourself. otherwise everything is fine.
AliExpress Shopper –
G***d –
R***k –
П***а –
Came the whole
AliExpress Shopper –
As described, has a smell. While lying on the balcony, it fits out.
AliExpress Shopper –
very fast and good quality
К***а –
Not giving a backpack) by the sight of selling shvidko)
S***i –
I like the product! it is big enough so that the cat feels good. It arrived earlier than expected!
P***z –
Arrived without problems
b***M –
Perfect, just a part of it… Hoping it doesn’t damage the resistance.
AliExpress Shopper –
Garna carrier, otherwise it is sick, ale Kichi Poki is not matched. The smell of jahliva, plastic, ale podivayuyu, if you have to vivithrate before the formation of a Troha, but you will already know it. Sewn good, de-Neur wash threads, ale is not critical. The form of the pokey is not overwhelming, and then stand the trohi and I can do it. Gag, he is responsible for vitrimati and Kashka vlise, ale tsya carrier is definitely not for the better of the dovgiy. Before Kiev, she ran in terms, for 3 times
Л***ч –
j***u –
Seller is great! Fast shipping and delivery. The backpack arrived brand new and well packed and it’s beautiful. But for my 6 kilos cat isn’t very comfortable! The bottom is also a bit narrow and soft, I have to find a solution and make an adjustment! I hope it didn’t break when I carry him and have an accident!
m***i –
l***r –
Foarte util, singura problema este ca a venit îndoit, presupun ca datorită transportului
p***l –
G***s –
G***a –
g***r –
A***v –
Y***a –
J***L –
j***d –
my 5kg cat loves it! she can see very well and it calms her. the bag looks a bit fragile but ok so far. would recommend
S***n –
T***c –